🔥 BLACK FRIDAY SALE GOING ON NOW! 🔥

FREQUENTLY ASKED QUESTIONS

HOW CAN I CONTACT YOU?

 Email contact@chicberri.com

WHAT SIZE SHOULD I ORDER?

email  contact@chicberri.com so we can help you personally find your best fit!

HOW MUCH DOES DELIVERY COST?

We offer Express Shipping at a flat rate of $9.99 per order.

WHAT PAYMENT METHODS DOES Chicberri ACCEPT?

Currently we accept Credit Card Payments and Paypal

Please contact us directly at contact@chicberri.com to arrange this.

IS IT SAFE TO PURCHASE ONLINE FROM CHICBERRI?

Absolutely! Chicberri is based in KY, managed and run by Americans. Chicberri uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.

However, if you are still concerned with placing your order, please contact contact@chicberri.com and we will contact you.

HOW CAN I CHANGE OR CANCEL MY ORDER?

If you need to make any changes to your order, please contact us at contact@chicberri.com before 3pm EST.  We will not be able to make any changes beyond that period.

WHEN WILL MY ORDER ARRIVE?

We generally deliver all orders in 1-2 working days

There may be the occasional delay due to Customs Clearance processes which are out of our control

HOW CAN I TRACK MY ORDER?

When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email contact@chicberri.com

WHAT IS YOUR RETURN POLICY?

We offer 30-days hassle-free return for your products!

The item/s must be in original condition with returns tag remaining in place.  Item/s must not have been worn, washed or altered in any way.

Unfortunately, we cannot accept any returns that do not meet above requirements. 

Chicberri offers a full refund (item price excluding original shipping cost).

All returns can be sent to our Returns Warehouse based in the United States.

HOW DO I REQUEST A RETURN?

Requesting a return has never been this easy!

We offer 30-days hassle-free return for your products!

To initiate a return, simply go>> Here

(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.) 

Once the items have been received, we will send your new piece/s out or you will receive your refund (item price excluding original shipping cost).

Chicberri cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.

DO I NEED TO RETURN THE WHOLE SET?

If you are exchanging: you only need to return the piece/s you wish to exchange.

If refunding: the full set must be returned (top and bottom).

We cannot issue refunds for a partial return of a top or bottom

WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?

We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us so we can urgently review the matter for you!